Development Operations and Database Manager


$42,000 annually

Shakespeare & Company seeks an organized, hands-on, and motivated individual to be our Development Operations and Database Manager beginning as soon as possible.

Reporting to the Director of Development, and working closely with the Manager of Individual Giving, the Development Operations Manager will provide administrative and logistical support for the Development office, including managing the operations of the office, maintaining the Development calendar and administrative organizations, managing data in the donor database, accurate and timely processing of gifts, generating reports and mailing lists, producing thank you letters, helping plan and staff donor events, and assisting with Board of Trustees communications and materials.


This position works in multi-faceted operations of a comprehensive and integrated Development Department and will require regular contact with a variety of external and internal constituencies, including staff, donors, patrons, and members of the Board of Trustees. This is a year-round, full-time position, and benefits include paid vacation, health insurance, and retirement plan.


The incumbent will have strong attention to detail, effective written and oral communication skills, and experience in managing databases. The successful candidate will also be a collaborative member of the Development team and a strategic, flexible, positive, and curious thinker. The Company seeks a candidate who embraces Shakespeare & Company’s vigorous commitment to inclusion, diversity, equity, and accessibility, as well as anti-racism initiatives. Applicants from groups historically underrepresented in theater administration are strongly encouraged to apply.


SUPERVISOR(S): Director of Development

SCHEDULE: weekdays typical with some weekend and evenings, especially in the summer season


We understand that there are many paths to developing skills and acquiring experience and therefore welcome candidates from diverse and nontraditional backgrounds for this role who have demonstrated equivalent transferable skills to carry out the major duties outlined in this job description.

Roles & Responsibilities
  • Support all operational aspects of the Development Department and the administrative work of the Development team.
  • Oversee the calendar of mailings, events, meetings, and all Development related outreach.
  • Process donations using Raiser’s Edge database, including accurate database entry, coding and copying of gifts, and upkeep for all individual and institutional gifts, as received.
  • Manage of database as well as continuing to develop use of Raiser’s Edge.
  • Generate acknowledgement letters and pledge reminders.
  • Generate donor data analysis reports and donor tracking.
  • Generate mailing lists for direct mail and e-appeals.
  • Prepare donor lists for inclusion in the annual season program book and assist in compilation of other program book content.
  • Reconcile Development expenses and income with the Finance Department.
  • Assist in direct mail appeals for annual support as well as education and training programs, and special campaigns.
  • Assist in all Development events.
  • Assist Manager of Individual Giving as liaison to donors by providing personal assistance for box office requests and other services, as necessary.
  • Communicate with donors via phone and letters on renewals, thank you calls, and follow-up to donor invitations.
  • Aid in the preparation of materials for quarterly board meetings, and update board notebook, contact lists, and other board materials.
  • Assist with other office administrative tasks such as answering calls, filing, and ordering supplies.
  • In addition, Shakespeare & Company expects that all employees adhere to Company policies and procedures outlined in the Employee Handbook; work in a safe manner; perform duties as workload necessitates; maintain a positive and respectful attitude; utilize discretion regarding proprietary information; communicate regularly with supervisor about departmental issues; demonstrate regular and consistent attendance and punctuality; participate in Company events as needed or required, and complete other duties as assigned.
Experience, Knowledge, Skills, and Characteristics
The successful candidate will have:
  • Strong organization, interpersonal, and communication skills.
  • A positive attitude and energy, and an inspiring, forward thinking, empathetic, and collaborative working style, exhibiting an openness to many perspectives and experiences;
  • Excellent attention to detail and accuracy.
  • Strong computer skills including Microsoft office proficiency, familiarity with Raiser’s Edge preferred.
  • The ability to manage multiple projects/
  • A commitment to values of anti-racism and anti-oppression and personal and/or professional experiences advancing equity, diversity, inclusion, and accessibility.
  • Interest and respect for the foundational principles and methods in Shakespeare & Company’s commitment to the actor/audience relationship.
  • Demonstrated experience in a high-transaction performing or other arts or non-profit environment.
  • Completion of a COVID-19 vaccine regimen and booster, if eligible.
This Full-time Exempt position will receive compensation in the range of $42,000 annually. Benefits include paid time-off, health insurance options including 75% contribution towards individual’s health insurance, 403(b) with TIAA-CREF including a company match after two year’s employment, medical FSA, and discounts on company programs.

How to Apply

Candidates who possess the above qualifications, or transferrable skills, are encouraged to apply. Please send cover letter, resume, and references.

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