// // Patron Services Associate - Shakespeare & Company

Patron Services Associate

START DATE

June 1, 2024

Job Type

Compensation

$16.00 per hour

Seasonal summer positions

Dates: Memorial Day through mid-October, on an hourly basis

Salary: $16.00 per hour

 

Shakespeare & Company seeks seasonal support for its Patron Services efforts – House Managers, Box Office and Concessions employees.

 

Shakespeare & Company is committed to evolving its approach to diversity and inclusion to engender an active process and positive change toward equity in its employment and artistry. Our goal is to engage ourselves in endeavors which enrich and promote a more just society, and we seek to engage those who will embrace our vigorous commitment to inclusion, diversity, equity, and accessibility as well as anti-racism initiatives. We strongly encourage applications from groups historically underrepresented in theater and theater administration including People of the Global Majority, LGBTQIA+, women, people who are neurodiverse, and people with disabilities.

 

Shakespeare & Company is committed to a COVID-safe environment: in most cases employees will have completed their COVID-19 vaccination regimen, will get tested before they start work and re-test as needed. The entire Company will be adhering to local, state, and union safety protocols where and when appropriate.

 

Shakespeare & Company is committed to the principles of equal employment and to providing equal employment opportunities. It is our intent to maintain an inclusive work environment free of harassment, discrimination, or retaliation on the basis of sex, gender, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, political affiliation, military service, veteran status, pregnancy or any other status protected by federal, state, or local laws.

 

Reporting to the Patron Services Manager, the Patron Services Associate shall work on a varied, six-day-per-week schedule as per published schedules, including box office using AudienceView, house management, and concessions using Square to support activities at Shakespeare & Company’s two outdoor stages and two indoor stages.

 

Tasks can include:

 

  • Answering the Box Office phone
  • Filling orders by using Shakespeare & Company’s online ticketing system
  • Maintain Shakespeare & Company’s database on the same system
  • Scanning patron tickets
  • Selling food and drink at the concessions stand
  • Driving company golf cart for outdoor shows

 

As a member of the Patron Services Department, all staff shall make themselves available for general work calls or other duties as directed by their Supervisor (provided such additional duties fall within the typical work week), including necessary errands, Box Office, concessions, house management, and parking.

 

Experience, knowledge, skills, and characteristics include the ability to:

 

  • Work professionally with other employees
  • Maintain a positive and respectful attitude
  • Work under pressure and deal with stressful situations during busy periods
  • Be dependable and timely for scheduled shifts
  • Manage multiple tasks
  • Maintain excellent communication skills
  • Work independently and part of a team
  • Maintain a commitment to values of equity and inclusion and experience communicating effectively with groups of individuals from diverse backgrounds, identities, abilities, and experiences

 

This position will require a familiarity with Microsoft Office; sitting, standing, and stooping; reaching with hands and arms; use of hands to finger objects and controls; lifting and/or moving up to 25 pounds; close vision, distance vision, and peripheral vision; and reading of written, printed and/or computer screen data.

 

Dates are early June through September/October, 2024. Salary $16.00 per hour.

 

Interested applicants should send resume with e-mail contact for three references, a letter of interest, dates of availability, to jobsearch@shakespeare.design (include: Position Title and Name in subject line); By mail: Job Search/Patron Services Manager, 70 Kemble Street, Lenox MA 01240; By fax: (413) 637-4274.

Roles & Responsibilities
Experience, Knowledge, Skills, and Characteristics
The successful candidate will have:
Compensation
Dates are early June through September/October, 2024. Salary $16.00 per hour.
Applications accepted until:February 29, 2024
How to Apply

Candidates who possess the above qualifications, or transferrable skills, are encouraged to apply. Please send cover letter, resume, and references.

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